Policies

Refund, Return & Shipping Policy

Last updated: June 2025

Refund & Cancellation Policy

Overview

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform.

Cancellation

Cancellations will only be considered if the request is made within 3 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the seller / merchant and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

Perishable Items

Bandhni does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund / replacement can be made if the user establishes that the quality of the product delivered is not good.

Damaged or Defective Items

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller / merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 3 days of receipt of products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

Warranty Items

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

Refund Processing Time

In case of any refunds approved by Bandhni, it will take 1 day for the refund to be processed to you.

Return Policy

Return Window

We offer refund / exchange within the first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. You can request a refund directly from your account page, choosing to receive it in your HealthStory wallet (instant) or back to your original payment method.

Eligibility for Return

In order to become eligible for a return or an exchange:

  • The purchased item should be unused and in the same condition as you received it.
  • The item must have original packaging.
  • If the item was purchased on a sale, then the item may not be eligible for a return / exchange.
  • Only items found defective or damaged are replaced by us (based on an exchange request).

Exempted Categories

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.

Return Inspection

For exchange / return accepted request(s), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. If approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

Shipping Policy

Shipping Method

The orders for the user are shipped through registered domestic courier companies and/or speed post only.

Dispatch Time

Orders are shipped within 4 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation, subject to courier company / post office norms.

Delivery

Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration.

Shipping Charges

If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case may be), the same is not refundable.

Contact Us

For any queries related to refund, return or shipping, reach out to us: